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If you want to cancel your order please contact the customer service. However, items that have already been processed for shipping will be dealt with as a return. Please visit “Return” page below for more information.
Qavashop reserve the right to cancel the order if there is a technical issue and inform the customer within one business day from the order's creation date.

We charge 15 SAR (VAT Inclusive) on all KSA orders
All KSA orders with a value of 300 SAR or more will be shipped FREE of charge.
In case of multiple shipments containing items fulfilled by both Qavashop and other merchants, the total cost of shipping will be calculated depending on the number of shipments.

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Although we take great care when packing your order, damage, defects or other discrepancies may occasionally occur. To help us claim the discrepancy and speed up the refund process, we need you to take the following steps:

Sign on the delivery receipt stating delivery
Please check the item in front of the courier by checking the contents of the package
If the item has any damage or defect, please contact our customer service immediately within the first 14 days of delivery. Qavashop will not take the responsibility of the damaged or defective item(s) after this period.
Always take photos / videos of any damage or defect.
Do not throw away any of the original inner or outer packaging
Call the customer service directly after discovering the problem. Please have your order number available so that we can assist you as quickly as possible

If a consumable item was received expired, please contact us immediately so that we can send a replacement.

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